Answers to some common questions
Select from the categories below
HOW DO I BECOME A MEMBER?
Join online here, or call us at +1 (212) 653-8838 and we’d be happy to get you all set up. If you can’t reach us, please leave a message or send us an email to email@example.com
WHAT TYPE OF MEMBERSHIP IS BEST FOR ME?
If you are an individual who is interested in what Artive is up to and would enjoy having access to our our Registration and Report services, the Friends of Artive membership is ideal for you. This low-cost membership level will give you access to the Artive Journal, plus we’ll happily assist and register first-time registrations on your behalf. Please note that registering for an Artive account is always free, and while we aim to cater to all incoming inquiries on a same level, our members have a priority support.
The Artive Membership is for individual use with the added perks of receiving a discount on search services and an assisted registration services for up to 10 registrations.
If you have a small team of users (2-10) or use Artive’s search and registration services on a regular basis, then the Artive Plus membership is the right one for you. This level of membership adds a complementary search to the list of the benefits Artive members enjoy.
If you’re using and choosing Artive on a corporate level, then get in touch to get a tailor-made Corporate Membership to fit the needs of your company and bigger teams. The Corporate Membership includes a lot of added workshops and speaking engagements, staff training and multi-user functionalities to cater to the size and versatility of your teams. We’d love to hear from you and see how we can be your all-around risk management solution partner.
CAN I BUY A MEMBERSHIP AS A GIFT FOR SOMEONE?
Yes, you may purchase a monthly-rolling or an annual membership as a gift. Please call us at +1 (212) 653-8838 and we will arrange for an account set-up etc. We will ask you for the recipient’s full name, address and email address. You can then also tell us whether you’d like the gift membership to be sent to you or the recipient’s address. We can arrange for a personal message to be included.
HOW DO I UPDATE MY CONTACT DETAILS?
If any of your contact details have changed, please edit your personal information online in the Account Details section here.
CAN I PAY FOR MY MEMBERSHIP ON AN ANNUAL BASIS?
Yes, you may purchase an annual membership. Please call us at +1 (212) 653-8838 and we will arrange for an account set-up etc.
HOW DO I RENEW MY MEMBERSHIP?
Your Artive Membership will renew automatically on a monthly basis.
WHEN WILL A MEMBERSHIP BEGIN AND EXPIRE?
Memberships start immediately after being purchased. Memberships will be valid for one year from the last day of the month in which it was purchased.
CANCELLING YOUR MEMBERSHIP
We’d be sorry to see you leave but if you would like to cancel your membership, please give us a call at +1 (212) 653-8838 or send us an email at firstname.lastname@example.org.
HOW DOES MY MEMBERSHIP HELP ARTIVE?
Your membership is a direct financial contribution to make sure our team can keep growing which means that we continue to collect data on at risk cultural property, support living artists in protecting their current and future work, provide due diligence services to the art market, lead advocacy in all things technology and cultural property protection and engage the next generation in our mission and vision. Thank you for making this possible!
CAN I CLAIM TAX RELIEF ON MY MEMBERSHIP FEE?
Yes. As a registered 501(c)3, all Artive memberships are tax deductible.
IS MY MEMBERSHIP VALID IN EVERY COUNTRY?
Yes, just as Artive operates globally, so are your benefits. There may be certain benefits that are region-specific, e.g. discount for regional fine art insurance, but we aim to cover a wide range of benefits and geographical areas in the near future. All benefits directly linked to your Artive account are valid anywhere on the globe!
HOW DO I CREATE AN ACCOUNT?
Follow the link https://db.artive.org/Account/Register to create a free account in a couple of minutes. We will need your contact details and you’ll be prompted to verify your email address. As soon as that’s completed, you’re ready to go!
WHAT IF I FORGET MY PASSWORD?
Follow https://db.artive.org/Account/ForgotPassword to reset your password.
HOW DO I SUBMIT A SEARCH?
Log in to your account and select the “search request” tab on your dashboard. Click on “new” and provide the information needed to complete the form. Add as many images and documents as you want to your search. Once this is completed click “submit”. Each submitted search has a unique search reference number.
WHY DO I NEED TO PROVIDE PROVENANCE INFORMATION WHEN SUBMITTING A SEARCH?
Please provide as much provenance information as possible when submitting a search, specifically in relation to the current ownership of the object. As part of our commitment to due diligence we also examine the provenance for any red flags you should be aware of. This will also allow us to check our object against specialist archives and resources. The minimum information needed for a report is:
Type of ownership (e.g. if the owner does not wish to be named: Private Collection, Corporate Collection, Museum/State Collection, Art Market/Art Trade, etc.) + Country of the Collection + date object was acquired or approximate number of years that the object has been owned.
WHAT IF I DON’T HAVE ANY PROVENANCE INFORMATION?
If you do not have access to any provenance information we may ask you about the nature of your search. Are you interested in buying the object and have seen it passing by a gallery or a fair? Have you found the item in your family home and want to know the origin? Any information you are able to share is valuable. Please contact us if you have more questions regarding the importance of provenance information.
WHAT HAPPENS WHEN YOU MATCH AN ITEM I SUBMITTED IN A SEARCH WITH AN ITEM REGISTERED ON THE DATABASE?
If Artive identify a similarity between the Object submitted by the searcher and a Registered Object, Artive will take all reasonable steps to confirm whether there is a Match and if so, what the current status of any third party interest is. In doing this, Artive may need to contact third parties, including law enforcement where appropriate.
If any Object submitted by the searcher is found to be a Match with a Registered Object and / or is subject to any potential interest, claim, dispute or challenge Artive will, with permission from law enforcement, contact the searcher to confirm the Match and discuss what will happen next. Artive will, with permission from law enforcement, put the searcher in contact with the Registrant or their appointed representative.
WHAT HAPPENS WHEN A SEARCH IS COMPLETED?
If no Match is identified Artive will provide the searcher with a Report detailing the information about the submitted Object and confirming the date and results of the Search request. This Report will be addressed to the searcher as the party who submitted the request. The Report may accompany the Object if it changes location.
HOW TO I SUBMIT A REGISTRATION?
Log in to your account and select the “registrations” tab on your dashboard. Click on “new” and provide the information needed to complete the form. Add as many images and documents as you want to your search. Once this is completed click “submit”. Each submitted registration has a unique registration reference number.
WHAT TYPES OF OBJECTS CAN I REGISTER?
You may register any uniquely identifiable work of art or cultural property, classical cards, collectibles, musical instruments, antique firearms, jewelry, furniture, timepieces, mantelpieces etc.
WHAT TYPES OF REGISTRATIONS ARE POSSIBLE?
The database provides different categories of registrations for the following scenarios:
Item has been stolen
Item is subject to a dispute
Item is on temporary loan / consignment
Item is lost / missing (incl. items looted or forcibly taken during WWII)
Item has been illegally exported
Item has been illegally excavated
Item is in storage / transit
Collection management / Offsite, secure inventory
Believe object(s) to be fake / forged or produced without artist approval
DO I NEED TO PROVIDE A POLICE REFERENCE NUMBER WHEN REGISTERING A THEFT?
If you have been a victim of a recent theft we recommend that you notify your local law enforcement office. You will be given a crime reference number, which you should include in your registration. This information together with a comprehensive documentation will save time when the stolen object is located and may speed up the recovery process.
WHAT HAPPENS WITH MY REGISTRATION?
Your registrations will stay on the database until their identification and location and recovery. The registrations on the database are constantly compared with the objects offered on the art market and the database is being searched by art market professionals.
WHAT HAPPENS IF YOU IDENTIFY AND LOCATE AN OBJECT I REGISTERED?
If Artive identify a similarity between a Registered Object and an Object submitted by the searcher , Artive will take all reasonable steps to confirm whether there is a Match and if so, what the current status of any third party interest is. In doing this, Artive may need to contact third parties, including law enforcement where appropriate.
If a Registered Object is found to be a Match with a submitted Object and / or is subject to any potential interest, claim, dispute or challenge Artive will, with permission from law enforcement, contact the searcher and registrant to confirm the Match and discuss what will happen next. Artive will, with permission from law enforcement, put the Registrant in contact with the Searcher or their appointed representative.
THERE IS NO OPTION TO SUBMIT DIMENSIONS FOR THE DIAMETER OF MY OBJECT. WHAT DO I DO?
We are constantly working on improving the user experience and are amending the form to include a diameter option for the future. In the meantime, please insert the diameter measurement in the first field, select the units and leave a comment in the description box that the measurements refer to the diameter.
WHY ISN'T MY IMAGE LOADING WHEN SUBMITTING A SEARCH OR REGISTRATION?
In order to ensure the best quality of matches through the integrated image recognition software the image resolution should be around 512 x 512, the image size should not be lower than 30kb and avoid any JPG compression artifacts.
Another reason you may not be able to upload an image for a search or registration may lie within the security protocol of your company, if you are operating the searches or registrations from a company device within their system. If you are still unsure or are experiencing trouble, please get in touch with our help desk.
WHY AM I NOT ABLE TO ACCESS AND VIEW THE RECORDS HELD ON THE ARTIVE DATABASE?
It is one of ARTIVE’s next goals to bring the data held on the database to a wider audience, to ease access and share the information gathered for the purpose of protecting and preserving cultural property and making the market place a safer transaction place. Please bear with us, whilst we get the data ready for public view whilst ensuring the confidentiality and safety of the records held on the database.
WHY ARE YOU CHARGING FOR SEARCH SERVICES FOR EXTERNAL, FREE AND PUBLICLY ACCESSIBLE DATABASES?
We charge a search fee for the expertise of our search team who has long experience on how to navigate through various external databases in order to make sure that no potential match or query is missed. You may not always find the time or have the manpower to check all databases yourself and we’d be happy to assist with this. Searches performed on this basis are closed with a full report of what sources have been checked.
CAN I MAKE A DONATION OVER THE PHONE?
Yes, we accept donations over the phone. Call us at +1 (212) 653-8838 (Mon-Fri 9 am–5pm EST) and we’d be thrilled to get to know you and tell you about our initiatives.
DO YOU ACCEPT ONE DOLLAR DONATIONS?
Yes, every little helps!
I LIVE OUTSIDE THE US – HOW CAN I DONATE TO YOU?
We accept donations globally! Just use our form here, or contact us at +1 (212) 653-8838 and we’ll be happy to help you.
WHERE SHOULD I SEND A CHECK?
You may send your donation to Artive Inc P.O. Box 1171 Waterford, CT 06385. Checks should be made payable to Artive Inc. We do not recommend sending cash through the post.
HOW DO I DONATE VIA BANK TRANSFER?
To make a donation via bank transfer, please contact us at +1 (212) 653-8838 (Mon-Fri 9am–5pm EST) and we’d be very happy to provide you with our bank details.
HOW DO I DONATE AS A GIFT TO A FRIEND OR RELATIVE?
To make a donation as a gift, please call one of team members on +1 (212) 653-8838 (Mon-Fri 9am–5pm EST).
CAN I CLAIM TAX RELIEF ON MY DONATION?
Yes. As a registered 501(c)3, all donations made to Artive are tax deductible.
I’D LIKE TO FUNDRAISE FOR YOU. HOW CAN I GET INVOLVED?
We are thrilled to hear that you would like to join our fundraising efforts. There are plenty of ways you can get involved, visit our Community page for more information or send us a message to email@example.com.
ARE YOU FUNDRAISING ON FACEBOOK?
Yes, we are fundraising on Facebook. We are grateful for every new follower or “like”, please follow this link for more information on our Facebook Donation page.
WHAT IS THE ARTIVE AMAZONSMILE ACCOUNT AND HOW CAN I PARTICIPATE?
AmazonSmile is Amazon’s initiative to support charitable organizations! Through AmazonSmile, Amazon donates 0.5% of your purchase to the registered organization of your choice. All you have to do is shop on Amazon as you typically would and choose Artive as the organization you wish to support. Any item sold directly from Amazon is eligible for this program.
As a 501(c)3 charitable organization, we rely on donations from valued supporters like you. This feature on Amazon allows you to give simply by shopping as you normally would, with no additional cost. We invite you to follow this link to make Artive your charity of choice as you shop https://smile.amazon.com/ch/81-4256564 . Once accessing this URL, by typing in “Artive Inc” you will be able to select us as your organization. Please note that anytime you wish to shop on Amazon through AmazonSmile and support Artive, you must access Amazon through https://smile.amazon.com/
WHAT WILL YOU DO WITH MY DETAILS?
HOW WILL ARTIVE USE MY DONATION?
If you haven’t selected what initiative you’d like your donation to go towards to, Artive will allocate your donation to the project that needs most support at the time of your donation.
CAN I DELEGATE WHAT ASPECT OF ARTIVE MY DONATION IS ALLOCATED TO?
Yes, you may give to one of our Initiatives, or make a general donation here. We will then allocate your donation specifically to the work undertaken in that area.
IS IT SECURE TO MAKE A DONATION ONLINE WITH MY CREDIT CARD?
Yes, our system as well as our website is very secure. Please see our Privacy and Security Policy here for more information.
HOW DO I SET UP A STANDING ORDER FOR REGULAR GIFTS?
Please use our donate form, and select ‘recurring donation’ from the dropdown menu.
Partnerships & Sponsorships
WHY PARTNER WITH ARTIVE?
By partnering with Artive your company / organization will be aligned with our community, mission and vision. A partnership creates opportunities for collaborative projects, workshops, and conferences, as well as greater exposure to a widely varied audience.
WHO SHOULD PARTNER WITH ARTIVE?
If your company or organization has a vision to create a collaboration or participate in a project area that fits Artive’s vision to see our world’s cultural property protected and preserved, then we invite you to consider partnering with us. We believe that together we become stronger and can accomplish more. If you are interested in learning more about how a partnership could look, please email us at firstname.lastname@example.org
HOW WILL MY ORGANIZATION BENEFIT FROM AN ARTIVE PARTNERSHIP?
By partnering with Artive you are becoming an active member of our global network.
HOW TO PARTNER WITH ARTIVE
If you are interested in partnering with Artive, please send an introductory email to email@example.com
Volunteer & Employment
IS IT A REQUIREMENT THAT AN AMBASSADOR BE EMPLOYED FULL-TIME?
While many of our ambassadors are fully employed, this is not a requirement. We seek experienced professionals who are excited to invest in Artive by committing some time to speak out on behalf of Artive and welcome our work into their inner circles, assisting with ongoing fundraising, marketing, and project-based initiatives.
IS TRAVEL NECESSARY FOR SERVING AS AN AMBASSADOR?
No, the Artive team is spread across the globe so while we ask that you stay committed and engaged, travel is not a requirement.
HOW MUCH TIME MUST I COMMIT TO ARTIVE AS AN AMBASSADOR?
Depending on your level of availability, Artive invites our ambassadors to be as involved as they wish. Because our ambassadors serve as the ‘face’ of Artive, we ask that they commit at least 5 hours on a weekly to Artive.
SHOULD I BE AN AMBASSADOR OR A VOLUNTEER?
If you are a professional who is passionate about what Artive stands for and enjoy speaking about our ongoing projects and initiatives, then an Ambassador position is right for you. If you feel personally aligned with our mission and visions and you have the time to support Artive by being an active participant in one of our projects, we invite you to contact us about Volunteer positions.
WHAT ARE THE QUALIFICATIONS FOR THE INTERNSHIP PROGRAM?
At minimum, we ask that all applicants have completed their first two years of undergraduate study, have some basic knowledge of art, art history, nonprofits, or technological solutions in the arts, and enjoy working independently. To find out more about the application process for the Artive Internship Program, please send an email to firstname.lastname@example.org to the attention of Frances Oglesby.
IS THERE AN APPLICATION DEADLINE FOR THE INTERNSHIP PROGRAM?
We are currently accepting and reviewing applications on a rolling basis.
DOES MY LOCATION MATTER FOR SERVING AS AN AMBASSADOR, VOLUNTEER, OR INTERN?
Because the Artive teams works from remote offices around the world, we do not require Ambassadors, Volunteers, or Interns to travel or relocate for their work or involvement.
DOES ARTIVE HAVE ANY FULLTIME EMPLOYMENT OPPORTUNITIES?
Artive does not have any full-time employment opportunities open at this time.